Support
Need help with InstaCarousel? Browse our frequently asked questions below or reach out to our support team directly.
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Have a question, found a bug, or need help with your account? Send us an email and we'll get back to you as soon as possible.
support@instacarousel.ioFrequently Asked Questions
How do I create a carousel?
Sign in to your account, click "Create New" on your dashboard, enter your topic or paste content, choose a template, and customize your slides. When you're done, export as PDF, PNG, or ZIP.
What formats can I export my carousels in?
You can export your carousels as PNG images, multi-page PDF documents, or as a ZIP file containing all slides. You can also share directly to Instagram.
How do credits work?
Each AI carousel generation uses credits. Free accounts include a limited number of credits per month. Paid plans offer more credits and additional features. Unused credits do not roll over.
Can I use the app without signing in?
Yes! You can tap the "Guest" button on the login screen to explore the app and try out core features without creating an account.
How do I cancel my subscription?
You can cancel your subscription anytime from your account settings. Your access to paid features will continue until the end of your current billing period.
Can I customize the branding on my carousels?
Yes. You can add your brand name, handle, and logo from your profile settings. These will be applied automatically to all new carousels you create.
Is my data secure?
We use industry-standard encryption and security measures to protect your data. Your content is stored securely and is never shared with third parties. See our Privacy Policy for full details.